Several company processes today resulted from the 84 GSM employee-initiated Lean Six Sigma improvement programs, which were adapted globally as best practices. It fosters an inclusive and collaborative environment where employees actively contribute to process improvement. It prioritizes results-oriented performance, quality services and client-centric processes that align with firm strategies. GSM’s policies and practices are grounded on its core values – Trust, Agility and Passion. Lastly, GSM provides Filipino talents from diverse fields an opportunity to excel and be recognized in the international arena. It also delivers a unique centralized support for large-scale portfolios management across 200+ jurisdictions, making the firm the largest trademark portfolio manager globally. Originally established to support the firm’s AP offices, GSM today is a strong organization of close to 1,000 experts providing 77 offices in 46 countries with support services that include financial services, billing and collection, document services, meetings and events administration, industry and practice group support, knowledge management, marketing and business development, design services, core IT services, and talent management.
It pioneered practices that help drive leading global law firm Baker McKenzie’s continued profitability, serving as a blueprint for succeeding centers around the world and the legal industry. Created in 2000, B&M Global Services Manila (GSM) is one of the first knowledge process outsourcing centers of its kind.
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